Legal
Refund Policy
Caplyn is a service of Ingenuity Advisory Partners.
30-day money-back guarantee
If Caplyn is not right for you, you can request a full refund within 30 days of your order date. This applies to first-time subscription purchases and to credit packs.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles billing support and returns. Request a refund at paddle.net using the email address you purchased with, or email hello@caplyn.ai and we will raise it with Paddle for you. Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
Renewals and cancellations
Subscriptions renew automatically until cancelled. You can cancel at any time from Billing in the app or via paddle.net; cancelling stops future renewals and your access continues to the end of the paid period. If a renewal charged you unexpectedly, contact us within 30 days of that charge and we will sort it out.
Questions
Email hello@caplyn.ai. Paddle's own refund terms are available at https://www.paddle.com/legal/refund-policy.